Fulkerson Winery Privacy Policy

Shipping Policy

All packages containing alcohol are shipped via FedEx Ground with Adult Signature Required. An adult over 21 years of age must be present to sign for the package – they CANNOT be left in a specified location without signature. Please keep this in mind when entering delivery address information.  FedEx will attempt delivery 3 times, after which the package will be returned to Fulkerson Winery.

Orders are generally processed & shipped within 2-3 business days after being received. We may occasionally hold orders due to extreme weather conditions, in order to insure quality of the delivered product.

If you wish to cancel an order after placement, please E-mail us us or phone 607-243-7883 as soon as possible.

Delivery times vary based on location; please allow for 5-10 business days. See zone map below for approximate delivery time to your area once your order has been processed & shipped.
 

Returns

 
Under New York state law, alcoholic beverages may not be returned once sold, except in the case of defective bottles.  Undeliverable shipments due to incorrect or incomplete address information being provided will either be reshipped at the expense of the customer or refunded, minus applicable shipping & return fees.

Privacy Policy

 
Fulkerson Winery strives to provide quality goods along with excellent customer service. Part of achieving this goal involves working with information that helps us understand what customers are looking for when they visit our site.

Information You Provide Us
In several areas, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request and details on how we use this information.

Checkout - We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment.

When you make a purchase your credit card will be processed by Fulkerson Winery. Please check your credit card statement to verify that the charges have been properly processed. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. We do not share, sell or rent email addresses.

My Account - When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout. We do not share, sell or rent this information.

Newsletter - We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we're sending you the type of email updates you want to receive. We do not share, sell or rent email addresses.

Information We Don't Collect - When you visit and browse our site, we do not collect your name, email address or any other personal information unless you provide it to us.

How We Use Email - After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information once your order has shipped.

We send our Newsletter or email updates on new releases, products and event information to subscribers only. Unsubscribe instructions are included in each edition of the email. We do not sell, share or rent email addresses with other companies. We do use email as a means of receiving feedback from our customers, and encourage you to email us with your questions or comments.

Links To Other Sites - Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

About Information We Share With Others - We do not, under any circumstances, share, sell or rent your information to anyone.

Information We Do Not Share With Others - We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household.

We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies.

For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization.

How To Remove Your Name From Our Mailing List -Please E-mail us with your request or phone us at 607-432-7883
 
Updates To Our Information Practices - We're always looking for ways to improve our site's features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices.

Questions or Comments - For questions, comments or assistance with any privacy-related issues, we invite you to E-mail us or call us at: 1-607-243-7883.

Security

We are committed to keeping secure the data you provide us, and will take
reasonable precautions to protect your personally identifiable information
from theft, loss, misuse or alteration. Agents or contractors of the web
site, who have access to your personally identifiable information to permit
them to provide services for us, are required to keep the information
confidential and are not permitted to use this information for any other
purpose than to perform those services for us.

The information provided to the web site covered by this policy is protected
in transit by using a network protocol called Secure Sockets Layer (SSL).
SSL is the industry standard technology for secure online transactions.
Transactions are processed only from secure browsers. These browsers encrypt
the information sent using SSL, which scrambles the data to make it
extremely difficult for anyone who intercepts the information to read it.
All transactions are processed through Authorize.net.